Therapy for families in North/Central Austin in person and virtually-from pregnancy through childhood
Colleen Turner, LCSW, PLLC
Ethics compliance
Most concerns between a client and therapist can and should be resolved directly though there may be situations in which you may prefer alternative methods of redress.
In compliance with the State of Texas, the information below is provided should you wish to file a report.
Please always feel free to reach out with feedback or constructive criticism at colleen@colleenturnerlcsw.com or through the client portal.
Business Violation Concerns
If you believe you have been a victim fraudulent business practices in the State of Texas please contact the Attorney General's Office to file a consumer complaint. Click here to learn more about your consumer rights.
https://consumerprotection.texasattorneygeneral.gov/consumercomplaintportal/s/
License Violation Concerns
If you believe a clinician has violated their code of ethics and/or scope of their licensing regulations, please contact the licensing board.
Click here to access the Texas Code.
Texas Behavioral Health Executive Council
1801 Congress Ave., Ste. 7.300
Austin, Texas 78701
(512) 305-7700
Investigations/Complaints 24-hour, toll-free system- (800) 821-3205
https://bhec.texas.gov/contact-us/
Request records
Licensed social workers are required to retain your records for seven years, or five years after a former child client has turned 18. If needed, records can be requested via your client portal or by contacting colleen@colleenturnerlcsw.com
Administrative charges apply.